MIX & MATCH: BUY ANY 3 DECALS, GET 4th FREE (discount calculates at checkout when 4th decal is added to cart)

Store Policy

RETURN/REFUND

 

Was your order filled incorrectly?

Please email us with your invoice number and a description of your issue.  RefToons will take the necessary action to correct any error at no additional cost to you.

 

Did you make a mistake placing your order?

Immediately notify us of the mistake by emailing reftoons@gmail.com.  If your order has not been processed, we will gladly take the necessary steps to correct the issue.

 

My item came damaged in the mail:

Send a photo of the misprinted/damaged/defective item(s) to reftoons@gmail.com within 7 days of receiving your product and we will gladly send a replacement to you at no cost.

Any claims made after 7 days of receiving your product will be handled at your expense by placing a new order.

 

My package was lost in transit:

Please get in touch with your local post office to try locating the lost order before contacting RefToons.  

For packages that have been lost in transit that included delivery confirmation and/or insurance, all claims must be submitted no later than 3 weeks after the estimated delivery date.

If tracking information states an order was delivered but you think you have not received it, RefToons will not take responsibility and reship your order. Any replacements will be at your own expense.

RefToons cannot be held responsible for uninsured orders that are lost in transit, so please choose delivery confirmation and/or postal insurance if you are concerned with the value of the package or its guaranteed delivery.

  

How are returns handled differently when comparing quality concerns or customers changing their minds?

What happens if a package was not delivered to my customer, but the tracking states that it was?