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Store Policy

International Shipping

All items in the RefToons store are shipped from our home in the United States.

When purchasing outside of the US, please note that there may be additional customs fees upon delivery. RefToons is not responsible for these additional charges so please check with your local post office regarding your country’s import fees before making a purchase.


General Shipping

Some items in an order require different types of packaging:  *When an 11x14 or larger print that requires tube packaging and a hardcover book that will not fit in a tube are in the same order, this may result in two items being sent at different times by different carriers. When an extra package is necessary, RefToons covers the expense based on the shipping method of our choosing.

*This does not apply to international shipping.  The international customer would be required to handle multiple shipping costs.



Our goal is that you will be completely satisfied with your RefToons purchase. If at any time you receive a product from us that is damaged or defective, please contact us as soon as possible so we can make our mistake right.

If you decide that you simply do not want an item that you purchased, you may return it within 30 days of receipt if it is in “good as new,” resellable condition.* Cost of shipping (both from us to you and your return shipping to us) is not refundable.

Any returns or problems that occur because of an error on our part will be handled at our expense.

In order to return books for a refund, please send them via your preferred shipping method. You must include the packing slip or a note with your original order number. Send packages to:

Attn: Returns
525 Cornelia St.
Janesville, WI 53545

Once your return is processed, you'll receive an email notifying you of the refund.

* Please note the following exceptions:
We cannot issue refunds for digital products such as ebooks.
Clearance and Imperfect Items are not returnable.
Orders of $200 or more may be returned for up to 50% of the original order value.
We reserve the right to withhold a full refund if items arrive damaged due to not being packed securely.

Order Processing

Expect 1-2 weeks to process clothing orders before they ship (due to our in-house printing process and material availability) and 2-5 business days for all other items. Order processing pauses for 1-2 weeks during holidays and when we are at conferences.

Was your order filled incorrectly?

Please email us with your invoice number and a description of your issue.  RefToons will take the necessary action to correct any error at no additional cost to you.

Did you make a mistake placing your order?

Immediately notify us of the mistake by emailing  If your order has not been processed, we will gladly take the necessary steps to correct the issue.

My item came damaged in the mail:

Save the damaged packaging.  If your order included insurance, you will need to file a claim with USPS or UPS who will then request that you bring the damaged package and merchandise in as physical proof.  If you would like a replacement, you will need to make a new order in the RefToons store.

My package was lost in transit:

Please get in touch with your local post office to try locating the lost order before contacting RefToons.  

For packages that have been lost in transit that included delivery confirmation and/or insurance, all claims must be submitted no later than 3 weeks after the estimated delivery date.

If tracking information states an order was delivered but you think you have not received it, RefToons will not take responsibility and reship your order. Any replacements will be at your own expense.

RefToons cannot be held responsible for uninsured orders that are lost in transit, so please choose delivery options that include insurance.  


What happens if a package was not delivered to me, but the tracking states that it was?

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