Order Processing
Please allow 1-2 days to process your order before it ships. Order processing pauses for 1-2 weeks during holidays and when we are at conferences.
Was your order filled incorrectly?
Please email us with your invoice number and a description of your issue. RefToons will take the necessary action to correct any error at no additional cost to you.
Did you make a mistake placing your order?
Immediately notify us of the mistake by emailing reftoons@gmail.com. If your order has not been processed, we will gladly take the necessary steps to correct the issue.
My item came damaged in the mail:
Save the damaged packaging. You will need to file a claim with USPS who will then request that you bring the damaged package and merchandise in as physical proof. If you would like a replacement, you will need to make a new order in the RefToons store.
My package was lost in transit:
Please get in touch with your local post office to try locating the lost order before contacting RefToons.
For packages that have been lost in transit that included delivery confirmation and/or insurance, all claims must be submitted no later than 3 weeks after the estimated delivery date.
If tracking information states an order was delivered but you think you have not received it, RefToons will not take responsibility and reship your order. Any replacements will be at your own expense.
RefToons cannot be held responsible for uninsured orders that are lost in transit, so please choose delivery confirmation and/or postal insurance if you are concerned with the value of the package or its guaranteed delivery.
How are returns handled differently when comparing quality concerns or customers changing their minds?
Any returns or problems that occur because of an error on our part will be handled at our expense.
If you would like to exchange or return a product without any defect or due to a wrong size being ordered it would be handled at your expense by placing a new order.
What happens if a package was not delivered to my customer, but the tracking states that it was?
If the package was marked as delivered by the carrier, but the customer reports they have yet to receive it, RefToons will not cover the cost of reshipping or refunding the order.
There may be cases where the delivery was made, but the package was left in an unexpected location at the customer's address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch."
Please contact us at reftoons@gmail.com with any other questions or concerns.
Last Updated: 9/26/2020
